Tricare...need I say more?

So I decided, after most people agreed that I should switch doctors, to call Tricare and find out what I needed to do. So they tell me to contact my PCM (Primary Care Manager) on base and have them submit a new written authorization in order to make the switch...Sooooo...I call the base and I am literally on hold for over half an hour...literally...before someone answers and takes my info and then states "they will have a nurse call me back"...so after 4:30 hits and no phone call back I assume I got pushed off the stack...I figured I would just try again today...well, I had a hair appointment this morning and then when I got back it was time for lunch and then the phone rings and it is a nurse from the base calling and saying that Tricare will authorize one switch w/o written authorization....??? HUH?! I just called Tricare and they told me otherwise...so they transfer me to the base Tricare Office where I talk to someone and they say that I do indeed need a written authorization from my PCM...so she transfers me back where I am on hold for about 10 minutes this time and the same routine happens...Have to wait for a nurse to call me back...**sigh** I love Tricare.